Tezza Business Solutions Limited Jobs 2020 . Tezza Business Solutions Limited invites online application for the recruitment of Technical Support Officer Vacancy.The employment details about the posts, age limit, educational qualification, experience and other conditions are given below as link. The candidates are requested to go through the details and ensure that they fulfill the minimum prescribed criteria before before applying.


Tags : Technical Support Officer Vacancy

Jobs Opportunity in Tezza Business Solutions Limited Jobs 2020 Apply For Technical Support Officer Post

Job Details : 

  • Technical Support Officer

Eligibility Criteria : 

  • Educational Qualification :
  • First degree in Computer Science/Engineering
  • ITIL Certified (added advantage)
DUTIES & RESPONSIBILITIES
  •  Filters Help Desk calls and provides basic support and troubleshooting, such as password resets, printer
  • configurations, break/fix instructions, ticket routing and escalation to Level 2 and Level 3 support.
  • Provide technical support to business users both remotely and face to face.
  • Maintenance and support of central hardware, operating systems and utilities.
  • Administer installations, including setting up new systems/hardware and promptly installing updates
  • Support of the following would be highly desirable: Email Systems (Exchange), Windows 2008 Server Systems and Active Directory Account Administration.
  • Troubleshooting and resolution of issues relating to business applications
  • Installing/configuring new computers/telephones
  • Troubleshooting IT equipment – printers, scanners etc
  • Log all IT incidents and service requests to ensuring a timely resolution
  • Perform SOD and EOD duties
  • Assist with the Installation, configuring, and support of the LAN and WAN and Internet systems
  • Maintain network equipment, servers and users hardware and software
  • Maintain effective relationships with vendors, consultants, and service providers
  • Assist in software resting of new releases, proactively escalating issues
  • Competence in PC network security issues, including virus protection and prevention
  • Assist in the management of IT Assets
  • Deliver outstanding customer service by responding to and efficiently resolving client issues and request
KEY COMPETENCY REQUIREMENTS 
  • Network (voice & data) Cabling
  • LAN & WAN technologies
  • Microsoft suite- Exchange, SharePoint,
  • Virtualization knowledge
  • Operating system installation & configuration
  • Troubleshooting and fixing Network cabling
  • Configuring network devices
  • PABX configuration and troubleshooting
  • BES Server/Mobile device Administration
  • MIS reporting
  • Some development experience
  • Cross-funtional
  • PC/LAN & Support Services
Skill/Competencies
  • Ability to solve complex problems on own initiative
  • Ability to work independently and as a SPOC/ PM
  • Strong written and oral skills, plus interpersonal skills
  • Sound client service skills with proactive and creative approach
  • Demonstrate working knowledge of Windows O/S and PC hardware as well a broad understanding of I
  • communication and technologies
  • Understanding of business processes and workflows

Department

IT/Support

Job type

Technical Support Officer

Employment Type

Full Time

Location

Lagos  Nigeria

How To Apply : Interested candidates may apply online Tezza Business Solutions Limited Website at below link 

More Details For job information click below link:

Advertisement