Tezza Business Solutions Limited Jobs 2020 . Tezza Business Solutions Limited invites online application for the recruitment of Help Desk Manager Vacancy.The employment details about the posts, age limit, educational qualification, experience and other conditions are given below as link. The candidates are requested to go through the details and ensure that they fulfill the minimum prescribed criteria before before applying.


Tags : Help Desk Manager  Vacancy

Jobs Opportunity in Tezza Business Solutions Limited Jobs 2020 Apply For Help Desk Manager  Post

Job Details : 

  • Help Desk Manager

Eligibility Criteria : 

  • Educational Qualification :
  • BSc degree in Computer Science, Information Technology or relevant field
  • ITIL Certified (added advantage)
DUTIES & RESPONSIBILITIES
  •  Supervises the Help Desk team and leads them to deliver an exceptional service
  • Troubleshooting and resolution of issues relating to business applications
  • Installing/configuring new computers/telephones
  • Troubleshooting IT equipment – printers, scanners etc
  • Log all IT incidents and service requests to ensuring a timely resolution
  • Ensures that SOD and EOD duties are performed.
  • Deliver outstanding customer service by responding to and efficiently resolving client issues and request
  • Manage the help desk team and evaluate performance
  • Ensure customer service is timely and accurate on a daily basis
  • Recruit, train and support help desk representatives and technicians
  • Set specific customer service standards
  • Contribute to improving customer support by actively responding to queries and handling complaints
  • Establish best practices through the entire technical support process
  • Follow up with customers to identify areas of improvement
  • Develop daily, weekly and monthly reports on help desk team’s productivity
  • Provide customer feedback to the appropriate internal teams, like product developers
  • Maintain effective relationships with vendors, consultants, and service providers
  • Assist in software resting of new releases, proactively escalating issues
  • Competence in PC network security issues, including virus protection and prevention
  • Assist in the management of IT Assets
EXPERIENCE
  • 3 or more years cognate experience in financial services/service oriented industry.
  • Proven work experience as a Help desk manager
  • Hands on experience with help desk and remote control software
  • Solid technical background with an ability to give instructions to a non-technical audience
  • Customer-service oriented with a problem-solving attitude
  • Excellent written and verbal communications skills
  • Team management skills
KEY COMPETENCY REQUIREMENTS
  • Network (voice & data) Cabling
  • LAN & WAN technologies
  • Microsoft suite- Exchange, SharePoint,
  • Virtualization knowledge
  • Operating system installation & configuration
  • Troubleshooting and fixing Network cabling
  • Configuring network devices
  • PABX configuration and troubleshooting
  • BES Server/Mobile device Administration
  • MIS reporting
  • Some development experienc
  • Cross-funtional
  • PC/LAN & Support Services
Skill/Competencies
  •  Ability to solve complex problems on own initiative
  • Ability to work independently and as a SPOC/ PM
  • Strong written and oral skills, plus interpersonal skills
  • Sound client service skills with proactive and creative approach
  • Demonstrate working knowledge of Windows O/S and PC hardware as well a broad understanding of IP
    communication and technologies
  • Understanding of business processes and workflows

Department

IT/Support

Job type

Help Desk Manager

Employment Type

Full Time

Location

Lagos  Nigeria

How To Apply : Interested candidates may apply online Tezza Business Solutions Limited Website at below link 

More Details For job information click below link:

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