Nigeria Inter-Bank Settlement System Plc (NIBSS) Recruitment 2018 . Nigeria Inter-Bank Settlement System Plc (NIBSS)Nigeria invites online application for the recruitment of Service Support Officer Vacancy.The employment details about the posts, age limit, educational  qualification, experience and other conditions are given below as link. The candidates are requested to go through the details and ensure that they fulfill the minimum prescribed criteria before before applying. Apply online on or before 14-10-2018 


Tags : Service Support Officer job

Jobs Opportunity in NIBSS Recruitment 2018 Apply online For Service Support Officer Vacancy 

Job Details : Service Support Officer

Eligibility Criteria : 

  • Educational Qualification :
  • Bachelor’s degree from an accredited University;
  • A master’s degree or its equivalent will be an added advantage.

DUTIES AND KEY RESPONSIBILITIES

  • Identify and handle customer enquiries completely and accurately
  • Resolve customer complaints and problems to the satisfaction of the customer
  • Use customer service skills to optimize the opportunity of each customer contact
  • Educate customers about NIBSS products and services and direct them towards available resources for self-help
  • Complete necessary documentation to manage customer complaints, issues and subsequent solutions
  • Alert management on issues or concerns that require escalation for complete resolution or which may indicate a larger, underlying problem
  • Follow up on all escalated issues until a logical conclusion is reached
  • Schedule, assign or act on any required customer follow up in accordance with department guidelines.
  • Use technology tools as directed and within established guidelines
  • Enter customer data and other relevant information into Support Centre database or other data repository, as required.
  • Suggest process improvements and participate in initiatives for increased effectiveness.
  • Maintain confidentiality of the organization’s customer data.
  • Participate in individual and team trainings and meetings to ensure up-to-date knowledge.
  • Respond to inbound service requests and customers inquiries routed to the centre via telephone and email in a knowledgeable and timely fashion.
  • Provide information and technical support concerning dispute processes, and assist in determining resolution for customers.

COMPETENCY REQUIREMENTS

The desired candidate must exhibit competencies in the following:

  • Knowledge of Service Desk Operations
  • Exceptional verbal and written communication skills
  • Ability to organize and communicate information clearly
  • Problem-solving and analytical skills
  • Positive, professional, customer-oriented attitude
  • Customer contact work or relevant service industry experience
  • Knowledge of all NIBSS products
  • Enhanced Customer Knowledge Management
  • Professionalism in Customer Service Management

Department

 Support Services

Job type

 Permanent 

Employment Type

 Permanent 

Location

   Lagos, Nigeria

 

How To Apply : Candidate  who desires to apply Nigeria Inter-Bank Settlement System Plc (NIBSS)Nigeria ,Website at below link

More Details For job information click below link: