Old Mutual Nigeria Recruitment 2018 . Old Mutual Nigeria Limited invites online application for the recruitment of Front Desk/ Client Service Assistant Vacancy.The employment details about the posts, age limit, educational  qualification, experience and other conditions are given below as link. The candidates are requested to go through the details and ensure that they fulfill the minimum prescribed criteria before before applying. Apply online on or before 2018-11-22


Tags : Front Desk/ Client Service Assistant job

Jobs Opportunity in Apply Online For Front Desk/ Client Service Assistant Job at Old Mutual Nigeria

Job Details :  Front Desk/ Client Service Assistant

Eligibility Criteria : 

  • Educational Qualification :
  •  Bachelor’s degree (as a minimum).
  • · Minimum 1 year work experience.
  • · I.T proficiency (good knowledge of MS packages )
  • · Very good communication skills (verbal and written)
  • · Must have a passion for Customer service
  • · Great interpersonal skills
  • · Knowledge of Administrative functions

Job Specification…

Descriptor
· Provides telephonic and face-to-face service to Customers and intermediaries at the
front office.
· Delivers on daily production standards and adheres to service and quality standards.
· Assists Customers and visitors at the front office with their enquiries / queries.
KEY RESULT AREAS
Personal Effectiveness
· Accountable for service delivery through own efforts.
· Individually accountable for managing own time, tasks and output quality for periods of
1 day to a maximum of 3 months.
· Makes increased contributions by broadening individual skills.
· Collaborates effectively with others to achieve client servicing results at the front office
· Accepts and lives the company values.
Relationship Building
· Maintains relationships with relevant departments.
· Builds and maintains good relationships with Customers and Visitors at the front office.
· Manages Customer relationships in person or telephonically.
· Handles Customer complaints efficiently at the front office and escalates to the relevant
resolver group if not resolved within agreed timelines.
Quality Assurance
· Performs quality checks on own work.
· Adheres to service and quality standards
· Adheres to business, process and compliance rules.
· Captures correctly customer enquiries, requests and complaints on the relevant
spreadsheets.
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Client Service Delivery
· Provides telephonic and face-to-face service to customers and intermediaries.
· Delivers on daily production standards.
· Informs clients of requirements and procedures for their claims, part-withdrawals or
surrender process.
· Assists to guide Customers on the process required for claims, new business and refunds.
· Performs general office administration such as booking for meetings, calls and also
follow-up on outstanding customer request / enquiry.
· Refers Customer surrender / cancellation requests to the retention team.
· Refers Customer requests to the Client Service Consultant in the Branch.
Compliance:
· Adheres to business, process and compliance rules.

Department

 Insurance

Job type

 Front Desk/ Client Service Assistant 

Employment Type

 Temporary / Contract

Location

   Lagos

 

How To Apply : Candidate  who desires to apply visit Old Mutual Nigeria  ,Website at below link

More Details For job information click below link: