IKEDC Recruitment 2019 . Ikeja Electricity Distribution Company (IKEDC) invites online application for the recruitment of Call Center Agent Vacancy.The employment details about the posts, age limit, educational  qualification, experience and other conditions are given below as link. The candidates are requested to go through the details and ensure that they fulfill the minimum prescribed criteria before before applying.


Tags : Call Center Agent

Jobs Opportunity in IKEDC Recruitment 2019 Apply for Call Center Agent Vacancy @ ikejaelectric.com

Job Details : Call Center Agent

Eligibility Criteria : 

  • Educational Qualification :  
  • his role requires a first degree in a social science or related course.
  • Not more than 1-year relevant work experience with knowledge of relevant theories, principles and techniques gained through experience or special development.

Role Purpose

Responsible for receiving audio complaints from various sources such as consumers, the CEO- IE, Consumer Protection Council (CPC), NERC, Independence Corrupt   Practices (ICPC), IKEJA forum of NERC etc.

Responsibilities

  • Obtains client information by answering telephone calls; interviewing clients; verifying information.
  • Respond to billing inquiries and handle customers’ high bill complaints.
  • Provide information about company programs, products and services.
  • Report electric emergencies and outages.
  • Provide data to customers requesting new services and/or construction and channel to appropriate office.
  • Seek resolution of customer complaints.
  • Respond to utility commission and agency inquiries.
  • Updating customers’ account.
  • To take telephone calls on behalf of IE in order to fulfil customer requirements.
  • To know the most up to date information on all product and services of IE and be able to help customers in a quick and friendly fashion.
  • Maintains communication equipment by reporting problems.
  • Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
  • Assist in Carry out any other duties as requested by Head customer Service and Head of Department.

Technical Competencies

  • Possesses current knowledge of profession.
  • Knowledge of the business
  • Good customer service management
  • Good Phone Skills
  • Good Analytical skills
  • Commitment to Task.

Behavioral Competencies

  • Ability to work under pressure and multi task effectively.
  • Good Verbal communication & interpersonal Skills.
  • Attention to Detail.
  • Persuasive.
  • Good customer Service.

Department

 Customer Care

Job type

Permanent 

Employment Type

Call Center Agent

Location

            Lagos Nigeria

How To Apply :  Interested candidates may apply online Ikeja Electricity Distribution Company (IKEDC) Website at below link 

More Details For job information click below link: