IKEDC Recruitment 2018 Apply For Graduate Call Center Agent Posts
IKEDC Recruitment 2018 . Ikeja Electricity Distribution Company (IKEDC)Nigeria invites online application for the recruitment of Graduate Call Center Agent Vacancy.The employment details about the posts, age limit, educational qualification, experience and other conditions are given below as link. The candidates are requested to go through the details and ensure that they fulfill the minimum prescribed criteria before applying.
Tags : Graduate Call Center Agent job
Jobs Opportunity in IKEDC Recruitment 2018 Apply For Graduate Call Center Agent Post
Job Details : Graduate Call Center Agent
Eligibility Criteria :
- Educational Qualification :
- This role requires a first degree or its equivalent diploma qualification.
- Requires between 1-2 years relevant work experience with advanced/ extensive knowledge and mastery of relevant theories, principles and complex techniques gained through broad experience or special development.
Role & Responsibility:
- Obtains client information by answering telephone calls; interviewing clients; verifying information.
- Respond to billing inquiries and handle customers’ high bill complaints.
- Provide information about company programs, products and services.
- Report electric emergencies and outages.
- Provide data to customers requesting new services and/or construction and channel to appropriate office.
- Seek resolution of customer complaints.
- Respond to utility commission and agency inquiries.
- Updating customers’ account.
- To take telephone calls on behalf of IE in order to fulfil customer requirements.
- To know the most up to date information on all product and services of IE and be able to help customers in a quick and friendly fashion.
- Maintains communication equipment by reporting problems.
- Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
- Assist in Carry out any other duties as requested by Head customer Service and Head of Department.
- Possesses current knowledge of profession.
- Knowledge of the business
- Good customer service management
- Good Phone Skills.
- Good Analytical skills.
- Commitment to Task.
- Ability to work under pressure and multi task effectively.
- Good Verbal communication & interpersonal Skills.
- Attention to Detail.
- Good customer Service
How To Apply : Candidate who desires to apply Ikeja Electricity Distribution Company (IKEDC)Nigeria ,Website at below link
More Details For job information click below link:
- Detail Advertisement & Apply Online Link : http://careers.ikejaelectric.com/position/view/59
- Apply Online For Social media manager Vacancy in Oppo Nigeria
- OPPO Nigeria is Hiring For Marketing Manager Vacancy
- Graduate Trainee Program 2018 at Ericsson Nigeria
- Stanbic IBTC Bank Recruitment 2018, Apply online For Associate, Energy and Infrastructure Finance Vacancy